What do our customers say about us ?
SMTL routinely surveys our customers These comments are from our recent customer surveys.
- DTR Medical: "Any issues (very few) are dealt with very professionally & promptly. Communication with SMTL staff is excellent and all are very helpful. DTR will continue to work with SMTL and would recommend SMTL to others."
- Llandough hospital: "Always professional, knowledgable & approachable. Highly recommended and valued."
- Orion Medical supplies: "Great communication with all staff at SMTL."
- 3-D Matrix Europe: "Very professional and available."
- Firefly Medical: "Incredibly helpful & knowledgable staff. Always willing to go the extra mile to help. "
- Spire Medical: "An excellent responsive service; staff always extremely helpful and very knowledgable."
- Devicemark Ltd: "Very tight timescales for this project and SMTL provided an excellent service."
- Urgo Ltd: "Exceptional customer service & excellent technical expertise."
- UHW Special Services Division: "SMTL have provided invaluable support in the last year. I cannot speak highly enough of their services."
- Cardiff & Vale CSSD: "Very professional staff. Excellent service for technical advice, will always work with their clients to resolve problems. Good understanding of Sterile Service issues."
- Shermond/Bunzl: "First Class service."
In addition, SMTL staff regularly give presentations to other parts of the UK NHS on medical device testing. These are some of the recent unsolicited comments:
- "As usual you surpassed our expectations with your comprehensive knowledge base on all the products currently causing our members sleepless nights! ... Yet again you’ve left me feeling frustrated that we don’t have a similar outfit in England with such a high coordinated profile for the benefit of all."
- "as always, I leave your sessions full of new knowledge and information and I know that all of the network members appreciate and value your continued input into the email discussion forums and the group meetings."